Julie Young

Freelance Strategist, Writer, & UX Consultant

Julie M.
Young

Hi! I’m Julie, and I’m a freelance digital strategist, focusing on writing and user experience while I operate a native garden design business called Blooms to Bees. (My freelance work pays the bills while my gardening business grows.) As a consultant, I’ve been able to apply 15+ years of experience working on website and app projects, large and small, for giant corporations and for small businesses. 

Say Hello
Picture of Julie Young

 

Strategy and User Research

You need to make something happen—perhaps a website, an app, or a digital marketing strategy. You think you know what your users need, but have you really spoken with your customers or people in your target market recently?

I’ve helped clients from health care and manufacturing to the performing arts better understand their users’ needs, behaviors, and thought processes. Together, we’ll gather information first-hand through interviews, surveys, observations, and sifting through the analytics. We’ll examine the approaches of others facing the same challenges and learn from them.

By combining these insights with your business goals, we can develop informed strategies that will set your project up for success.

 

Research Skills

  • User interviews and observations

  • Market research

  • Competitive research

  • Formative usability testing

  • Web analytics/data analysis

  • Surveys

  • Personas

  • Journey maps

 
Julie has the rare ability to bring chaos to order. She tackles the challenges of complex large scale websites and less complex but more nuanced websites with ease.
— Michelle Leonette, VP Experience Design
 

User Experience Consulting

User Experience isn’t limited to making something look good in Figma, or whatever the tool of the moment is. Done well, it’s pragmatic problem-solving that gives your visual designers and developers reliable blueprints for the build. From the big picture to the tiniest interaction, I’ll help you capture functionality and requirements in service of the optimal user experience. In addition, I’ll collaborate with your development team so that the solution is technically feasible and fits your budget. Throughout this process, I’ll run usability tests with your users to ensure the solution excels.

 

UX Skills

  • Requirements gathering

  • Information architecture

  • Content strategy

  • Sitemaps

  • Wireframes and prototypes

  • Usability testing

 

Copywriting & Content Strategy

I started my digital career as a web copywriter, and my pen hasn’t stopped since. My deep understanding of your users and your competition informs everything I write, whether it is website content guided by search engine optimization strategy, thought leadership articles to increase brand awareness, or whitepapers and downloads to generate leads. Want a few samples of my work? I designed and wrote this annual industry survey. I conducted original research and transformed it into widely shared thought leadership. I created ebooks, website copy, and case studies. And, I write an email newsletter (200 issues and counting) about native gardening.

 

Writing Skills

  • Website copy

  • Blog posts

  • Email and newsletter copy

  • Case studies

  • Whitepapers and ebooks

  • Knowledgebase articles and user guides

  • UX copywriting

 
Commitment to excellence, drive to solution, creativity, and strategic mindset are qualities that distinguish Julie as a leader and role model.
— Trisha Starett, Vice President, Principal Project/Program Manager
 

About

Prior to my freelance consulting business, I worked in user experience, project management, and copwriting at Sparkbox, Highmark, Elliance, and BarkleyOKRP. In 2015, I completed my MBA with highest honors from Duquesne University in Pittsburgh, Pennsylvania. In nearly two decades of working at digital agencies and with large IT organizations, I’ve tackled problems big and small. I’m ready to solve yours.

Resume
 

Education

Master of Business Administration
Duquesne University

B.A. English Literature and Creative Writing
Seton Hill University


 

Get in Touch

Let’s work together! Drop me a note about your project and I’ll get back to you.

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